Terms & Conditions

Payments

Payment can be made in full at the time of booking or a deposit can be made of £100.00.
The remaining balance must then be paid two weeks before the training course is due.

Cancelling/refunds a course

We’re unable to offer refunds if you want to cancel your training course.

The only exception to this is the 24 hour cancellation policy below which allows you to cancel any booking within 24 hours of the original booking being made by calling KG Professional on 01582 434342. You will receive a refund. A cancellation fee per booking will be charged at £20. Refunds will be made to the credit or debit card used to make your booking.

However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling.

Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £40 re-booking fee.

All claims will be assessed entirely at the discretion of KG Professional. The credit will be to the value of the original fee paid, per booking, and can be used against any future bookings within the following six month period, minus the £40 re-booking fee.

Returns

Our items should always arrive in perfect condition, however if any product is damaged/faulty or if there are any products missing or you receive an incorrect product then please contact us within 14 days of order receipt detailing the damage/error.

If a product is deemed to be faulty or incorrect a replacement product will be sent and you will need to send back the faulty/incorrect product to the following address:

Unit B8,Basepoint Innovation Centre
110 Butterfield
Great Marlings
Luton, Bedfordshire
LU2 8DL

These conditions do not affect your statutory rights.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:
A £40 re-booking fee will apply.

If you have purchased your course at a discounted price you will have to pay the difference to the full course price.

The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation)

The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Course times

Our courses start promptly at 10.00am and finish at approximately 4.00pm. If you arrive late (in excess of 30 minutes) you will be unable to participate in the training, resulting in the loss of course fees. Please therefore ensure you allow sufficient time for traveling.

Course dates and venues

KG Professional reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

KG Professional will not reimburse travel or accommodation expenses. KG Professional is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Training Manuals

Student understands that everything learnt in this course is confidential and cannot demonstrate any of the methods or secret techniques of the program to others without consent of KG Professional. Student understands they have no right to copy, distribute or disclose any information out of the training manual given to me. Student understands they are restricted from using the original KG Professional program, for education or training of third parties, to demonstrate any of the methods of the program, to disclose any information obtained from KG Professional. In the event of any violation of the agreement, KG Professional reserves the right to legal prosecution.

Course outlines

In order to respond rapidly to changes in market demand KG Professional. reserves the right to alter its course content and/or trainer.

When purchasing a course, please be aware that you are buying a training course and not a diploma or qualification. Purchasing a course is not a guarantee of obtaining a diploma or futher qualification, and you will only receive either of these if you pass the required course assessments.

Course notes and training

KG Professional course notes and training cannot be relied upon for legal interpretation. Neither KG Professional nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Assessments

KG Professional and its employees reserve the right to refuse student assessment if the student is deemed to be under the influence of drugs or alcohol and/or exhibiting anti-social behaviour.

Models

You will be told in advance if a model is supplied or if you need to provide a model.

Kits

Kit prices quoted on the website and will be ready for you on the day of training.

Qualifications

Once completed, you will hold an industry recognized certificate and be fully qualified.